Boho Casino Privacy Policy
This Privacy Policy explains how Boho Casino collects, uses, stores and discloses personal information when you visit our website, create an account, use our services or communicate with us. It is intended for users in Australia and should be read together with the applicable Boho Casino terms and conditions.
Boho Casino respects your privacy and aims to handle personal information responsibly. The information we process depends on how you interact with the website and the services you use. By accessing Boho Casino, you acknowledge the practices described below.
The Information We Receive
We may collect information that identifies you, relates to your account or helps us operate the website. Some information is provided directly by you, while other information is collected automatically when you browse or use our services.
- Identity details such as your name, date of birth and information used to confirm that you are at least 18 years old.
- Contact information, including an email address and other details supplied when you register or contact support.
- Account information, such as login details, preferences, account status and responsible gaming settings.
- Transaction information relating to deposits, withdrawals, payment methods and related financial checks. We do not generally need to store complete payment card details where these are handled by an authorised payment provider.
- Usage information, including games viewed, sessions, promotions used, interactions with the website and communications with Boho Casino.
- Technical data, including IP address, browser type, device information, operating system, approximate location, referral details and website activity.
- Information supplied for security, verification, fraud prevention or compliance purposes, where reasonably required.
Please avoid sending information that is not relevant to your account or request. If you provide information about another person, you should have a lawful basis to do so and, where appropriate, make this policy available to them.
Purposes for Using Data
Boho Casino uses personal information for clear and legitimate business purposes. These purposes may include:
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age and account ownership.
- Providing games, website functions, customer assistance and requested services.
- Detecting suspicious activity, account misuse, fraud, collusion and other security risks.
- Managing responsible gaming measures and responding to account restrictions or support requests.
- Personalising website content, measuring performance and improving products and user experience.
- Sending service messages, account notices, security alerts and other operational communications.
- Sending marketing communications where permitted and where you have not opted out.
- Keeping business records, resolving disputes and protecting the rights, property and safety of Boho Casino, users and other parties.
Depending on the circumstances, processing may be necessary to provide a service you request, fulfil an agreement, meet applicable obligations, pursue legitimate operational interests or act with your consent. You may withdraw consent for certain optional activities, although this will not affect processing already carried out lawfully.
Cookies and Online Tools
Boho Casino may use cookies, pixels, local storage and similar technologies. These tools are small data files or identifiers that help a website remember settings, maintain sessions and understand how visitors use its features.
- Essential technologies support login functions, security, navigation and core account operations.
- Performance technologies help us understand traffic, errors, page loading and general website use.
- Preference technologies remember choices such as language, display or session settings.
- Marketing technologies may help measure campaigns or present more relevant promotional content, where used and permitted.
Your browser or device may allow you to block or delete cookies. Restricting essential cookies can affect account access, game functionality or other parts of the website. Information collected through these technologies may be combined with account or technical information for the purposes described in this policy.
When Information Is Shared
Boho Casino does not treat personal information as a product for unrestricted sale. Information may be disclosed where reasonably necessary to operate the services, protect users or comply with legal and business requirements.
- Payment processors and financial service providers may receive information needed to complete or verify transactions.
- Identity, fraud prevention and security providers may assist with account checks, risk assessment and suspicious activity monitoring.
- Technology, hosting, analytics, customer support and communications providers may process information on our behalf.
- Professional advisers, insurers, auditors or business partners may receive relevant information when required for their services.
- Government bodies, courts, law enforcement agencies or other authorised parties may receive information when disclosure is required or reasonably necessary.
- A purchaser or successor may receive information as part of a merger, restructuring, sale or transfer involving the business or its assets.
Service providers are expected to handle information appropriately and only for authorised purposes. We may also disclose information where you direct us to do so or where disclosure is necessary to protect the safety and integrity of the platform.
Protecting Personal Data
We use reasonable administrative, technical and organisational safeguards designed to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and restricted staff access.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and account credentials confidential, using a secure device and notifying Boho Casino promptly if you suspect unauthorised activity. We may restrict access or request additional verification when necessary to protect an account.
How Long We Keep Data
Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy. The appropriate period depends on the type of information, the nature of our relationship with you, security requirements, dispute risks and any applicable record-keeping obligations.
When information is no longer needed, we may delete it, anonymise it or securely isolate it from ordinary use. Some information may remain in backups or records for a limited period before it is securely overwritten or otherwise disposed of. Deleting an account does not necessarily result in immediate deletion where retention is necessary for security, fraud prevention, legal or operational reasons.
Your Privacy Choices
Subject to applicable law and reasonable verification, you may have rights concerning the personal information Boho Casino holds about you. These may include requesting access, asking for inaccurate information to be corrected, and raising concerns about how information has been handled.
- You can review and update certain account details through available account controls.
- You can unsubscribe from promotional messages by using the relevant option in the message or by contacting us.
- You can adjust browser settings to manage certain cookies and similar technologies.
- You can ask questions about the information we hold or request that an issue be investigated.
Some requests may be limited where fulfilling them would adversely affect another person, compromise security, reveal confidential information or conflict with a lawful retention requirement. We may request information needed to verify your identity before responding. We aim to deal with privacy requests within a reasonable timeframe.
External Providers
The Boho Casino website may contain links, integrations or features operated by third parties. Those providers may collect information under their own privacy notices and terms. This policy does not govern websites, applications, payment pages or services that Boho Casino does not control.
Third-party providers may use their own cookies, analytics tools, verification systems or security technologies. Before submitting information through an external service, you should review the provider's privacy information and confirm how your data will be used. A link or integration does not necessarily mean that Boho Casino endorses every practice of that provider.
Cross-Border Handling
Some Boho Casino suppliers, technology systems or business partners may process personal information in Australia or in other countries. As a result, information may be accessed, stored or transferred across borders depending on the services involved and the location of relevant infrastructure.
Where information is handled overseas, we take reasonable steps to use appropriate contractual, technical or organisational protections. The privacy rules in another country may differ from those that apply in Australia. By using the services, you acknowledge that cross-border handling may occur as described in this policy, subject to applicable requirements.
Changes to This Notice
Boho Casino may revise this Privacy Policy when our services, technologies, business arrangements or privacy practices change. The updated version will be made available through the website and will show the applicable effective date where appropriate.
Material changes may be communicated through the website, by email or through another suitable account notice. You should review this page periodically. Continued use of Boho Casino after an updated policy becomes available indicates that you have read the revised information, to the extent permitted by law.
Get in Touch
If you have a privacy question, wish to make a request or believe that your personal information has been handled incorrectly, please contact Boho Casino at [email protected]. Provide enough information for us to understand your concern, while avoiding unnecessary sensitive data in your initial message.
We may ask for additional details to confirm your identity and investigate the matter. We will review privacy concerns carefully and take reasonable steps to respond, explain any applicable limitation and address confirmed issues.
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